MESTI Client Service Charter
The Ministry's Client Service Charter setting out service standards, institutional commitments and expectations for effective public service delivery.
Publication Overview
About this publication
The MESTI Client Service Charter sets out the Ministry’s commitment to responsive, professional, transparent and effective service delivery.
The Charter provides information on expected service standards and serves as a reference for clients, stakeholders and members of the public engaging with the Ministry.
It also supports accountability by establishing expectations concerning the quality and timeliness of services delivered by the Ministry.
Client Service
The Charter forms part of the Ministry’s broader commitment to continuously improve its interaction with clients and stakeholders.
Document access
The complete Client Service Charter is available through the Ministry’s digital publications repository.