MESTI 2023 CSC Compliance

In conformity with protocols of the Public Service and as part of efforts to improve customer relations at the Ministry of Environment, Science, Technology and Innovation (MESTI), a Client Service Unit has been created to guide and provide information to persons who visit the Ministry to seek its services. The key goal of MESTI’s Client Service Unit is to guide and provide time-bound services to clients who visit the Ministry. This process begins with interacting with clients with a friendly demeanor, good communication skills, and a willingness to help provide timely feedback to their requests. The result is to remove any potential causes of client dissatisfaction.